From: Ground Zero Games <jon@g...>
Date: Mon, 24 May 2004 07:58:38 +0100
Subject: Overseas ordering again (was: Re: GZG 6/15/25 mm infantry figures questions)
> > Can I just point out that though this is generally a very good security measure, it DOES cause US a certain amount of problems and hassle - it results in the card bouncing when we try to put the transaction through (we don't get told the reason for this, as far as we know it could just be that you have no credit left!!). We then have to email the customer, and wait for a response, which can sometimes add a day or two to the overall despatch time, then put the card through again. As we don't try to process the card till the order is packed and ready to go, it's sitting there all the time while we wait for a response. In Scott's case, as he mentions above, he did warn us in advance that this might happen - but quite often we get transactions that do this without warning, and they can get extremely frustrating - we've just spent ages picking and packing a large and complex order, and then (for an unknown reason) the transaction won't authorise! I then have to sit down and write a politely-worded email telling the customer that their card bounced, and asking them to please check their account and get back to us. This all takes up time when we could be packing other people's orders. If people DO use this flagging method with their cards (and I'm not saying this is not a good idea...), we would very much appreciate it if they would talk to their card issuer BEFORE we process the transaction (ie: when they place the order with us) to let them know that they are placing an order with a UK supplier and therefore a payment request will be coming through from us in the UK, and that it is OK to authorise it - that way it goes through first time and there is no delay on your order going in the mail.