[GZG] Situation update from GZG....

1 posts · May 5 2011

From: Ground Zero Games <jon@g...>

Date: Thu, 5 May 2011 09:45:21 +0100

Subject: [GZG] Situation update from GZG....

Hi all,

Apologies for delay in posting another update, I've been spending the last
couple of weeks frantically doing stuff rather than writing about it!

SALUTE went off VERY well, it was great to see so many of our
customers there and the day went really smoothly - everyone there was
amazingly patient and supportive of the transitions we're going through with
the store. Since returning from the show, I've been working solidly to get the
last of the order backlog cleared (which included some VERY large
orders - several in the £500+ range - that got placed in the last
couple of days before we closed up the old store). I can now very happily
announce that the whole of the backlog has been cleared and virtually* all
orders dispatched!

Through all the delays, you have all been incredibly patient, in fact out of
several hundred orders that took way too long due to our hiatus there were
only TWO where the customers decided to cancel rather than wait (this was fine
with me, as it allowed me to bump a
few others up the queue!!) - so a big thank-you again to everyone.
One particularly good piece of news is that orders to the USA seem to
be getting though US Customs a bit faster at last - a customer
contacted me just the other day to say that their packages had arrived within
a week of them being posted from here, which is pretty much back to normal.

So, I am now working on sorting out all the little bits that need to
be done before the new store can open for orders - barring serious
problems, I HOPE that we will be able to have it up and running very shortly,
I will post another update over this coming weekend with more details.

Best regards to you all, and thanks for your continued support!