From: Ground Zero Games <jon@g...>
Date: Thu, 13 Jan 2011 10:34:08 +0000
Subject: [GZG] From GZG - update on mail-order situation....
Update on mail-order progress.... IF YOU ARE WAITING FOR GOODS FROM US, OR ARE THINKING OF PLACING AN ORDER NOW, PLEASE READ THE FOLLOWING! Well, things are still behind, but there is at last some light at the end of the tunnel (and no, this time it's not some ****** with a torch, bringing more work!). I still have a large number of orders to process and send out, but having been working practically non-stop on them over Christmas and into January, the pile is finally starting to go down a little. Most of the orders placed during the Christmas offer period have now shipped out, and the remaining few of them SHOULD be done by the end of this coming weekend. Please be aware that if you placed an order AFTER the offer ended, these are almost all still in the queue to be processed and will be done in the next couple of weeks, all being well. I had really hoped to be a lot further ahead by now, but the huge demand has completely wiped out all my on-hand stock of an awful lot of codes - so virtually every order I process and pack is now having to be cast up almost from scratch. This has slowed down the rate of order packing considerably, as I'm sure you will understand. The GOOD thing is that everything is cast in-house (by me), so they can be freshly made and then immediately packed and sent out - the down-side is that it all takes time to do! Orders are still coming in, of course, but not at the frantic rate they did on the run-up to Christmas. I had seriously considered shutting the store down to new orders until the end of this month in order to catch up, but at the moment I'm keeping it open - but PLEASE, if you are thinking of placing an order (or have done so in the last two weeks), be prepared for a wait - I'll get to them when I can, but it is unlikely to be until around the end of January. If you've asked to pay by Paypal on a recent order, and haven't yet had a payment request, it's because I (a) haven't had time to do it, and (b) I don't want to take the money a long time ahead of dispatching the order - you'll get the request in due course when your order is getting nearer to being processed. On top of our own delays caused by the amount of orders, things have been compounded by delays and backlogs in the postal services, apparently on both sides of the Atlantic. The unexpected early snow in the UK before Christmas has hit deliveries hard, delaying both internal movement and flights out for international mail. I can only assume this has then had a knock-on effect with the US and other overseas postal services, because they also seem to have huge backlogs that they are only just now clearing. I have just this week heard from several US customers that their orders have only just arrived, having been mailed from here in early December (or, in a couple of cases, in late November!). While I'm very sorry about these delays, when they are due to the postal services and weather conditions we really don't have any control over them. What I can promise is that if you've placed a valid order with us, then you WILL get your goods, it may just take a while. Obviously I'm getting a lot of email from concerned customers wondering where their orders are - I'm trying my best to answer these emails, but sometimes it takes me a couple of days to get round to them, and even then some that I do reply to are bouncing back - if you have emailed in the last couple of weeks and haven't had a response yet, please drop me a reminder - and if at all possible, do it from an alternative email address - yours may be one of the ones I've tried to reply to but can't get through. If you have aggressive spam filtering, please ensure that jonATgzgDOTcom is on your "accepted" list. Thanks once again for you patience and understanding. If The Gods are willing, then normal service will be resumed as soon as possible, as the old saying goes.....